Before we proceed, I’d like to share that this will be the final issue for 2024. I’ll be back on January 7th. Wishing you happy holidays in advance!

So let’s dive in!

Typically, when thinking about ITSM solutions, the focus is on the financial and effort required. That’s why many solutions are put off until a truly urgent need arises.

Before you know it, weeks or even months have slipped by. When you finally start, the project feels even more ambitious, demanding more of your time. Plus, you’ll need to build a strong case to convince Finance.

This often frustrates IT leaders: submitting proposals only to face rejection.

What if I told you there’s a simpler way to get started?

It’s building your Knowledge Base.

If you want to learn more about the benefits, I wrote an earlier article. Click here

Why start with your knowledge base?

It deploys quickly and needs only 2-3 days of training.

It typically needs just 2-3 agents and minimal investment.

Easy, right?

You just need to ensure your team consistently updates the knowledge base accurately.

“Am I ignoring the other modules and creating potential technical debt?”

No, most IT Service Management solutions are modular. With the cloud's flexibility, you can deploy only what you need.

Plus, it improves their buy-in since there’s familiarity within the system. You’ll only need extra training to extend the other modules.

You might wonder how the other modules fit your company's requirements.

You can still follow the same Terms of Reference (TOR) process. The difference - you only implement the Knowledge Base module.

In doing so, you don’t miss out on how the solution fits your organization’s needs. An added benefit is the reduced pressure to execute.

If you think differently or have thoughts, feel free to share—I’d love to hear them.

That’s it for this week. See you next year!

Ciao!